Once you have placed your order, we will start collecting your treasure(s) from our treasure store. You will receive a track and trace to follow the process.
SHIPPING OUR TREASURES
For all of our treasures, it takes 2-3 workdays to ship them to your lovely home.
SHIPPING OUR MAGIC RUGS
We at Bo Studio, have a standard delivery of 3 workdays.
For customers living in Amsterdam, we have the possibility to use our special free delivery. Please note that for this special delivery you have to make an appointment, by e-mailing at email@example.com
On all orders from 250,-, shipping is on us!
Standard delivery is always 4,99. If you would like to receive your item faster, please contact us and we will do our best to make it work.
CANCELING YOUR ORDER
To cancel your order it is important to contact us in the first 24 hours after making the purchase, by sending an e-mail to firstname.lastname@example.org
Do not forget to include your order number.
If you would like to cancel your order later than 24 hours after purchasing, please contact us a soon as possible by sending an e-mail to email@example.com.
If your treasure already has been shipped we have to ask you to return the complete order to us. Please secure proper packaging, as it is your responsibility that your order reaches us in good condition. We recommend retaining a proof of shipment from your postal service in case of disputes. We will not refund your shipping costs.
In case you are not satisfied with your order. Making a return at Bo Studio is quiet simple. We accept all returns within 14 days after you received your order. The items must be in their original condition.
For making a return you can e-mail to firstname.lastname@example.org for the following steps. Please note that shipment costs for returns will not be refunded by Bo Studio.